Refund Policy
Disclaimer:
Thank you for shopping with us. Please read our refund policy carefully before making a purchase. We do not offer refunds on any items unless they are damaged or defective. This policy applies to all products purchased from our store and only to the item(s) damaged in transit.
Refund Policy:
​If you receive an item that is damaged or defective, we are here to help. Please follow the steps below to initiate a damaged request:
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Contact Us: Notify us of the issue within 48 hours of receiving your order. You can reach our customer service team at info@sweetroseofmine.com or call us at (848) 600-5019.
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Provide Proof: Please provide proof of damage or defect by sending a clear photo of the damage as well as your order number or a copy of your receipt.
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Our customer service team will provide you with instructions on how to proceed further after careful review and consideration of the damaged item.
Exceptions:
We will not be able to refund items damaged due to misuse, neglect, or alterations made after purchase or items not purchased directly from our store.
Additional Information:
If you have any questions about our policy or need assistance with a damaged return, please do not hesitate to contact us. We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.
Contact Us:
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Email: Info@sweetroseofmine.com
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Phone: (848) 600-5019
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Business Hours: M-F (8 AM - 5 PM EST)